WHAT APPLIES WHEN I BOOK ACCOMMODATION, APARTMENT OR ROOM.

WHO IS RESPONSIBLE?

The responsible landlord and agent is Funäs Resort AB, Berggatan 2, 840 95 Funäsdalen,
tel: +46(0)705-82 75 40 or e-mail: info@funasskilodge.se. Org.nr: 556784-4443

Responsible during your stay (check-in and check-out) is Stugvärden Funäsfjällen, Vallarvägen 4, 840 95 Funäsdalen. Tel: +46(0)684-212 45 or e-mail: info@stugvarden.se and JOURTEL +46 (0)708 24 06 65.   

WHEN DOES MY BOOKING BECOME BINDING?

It is the Guest's responsibility to check the confirmation and to ensure that the arrival and departure dates are correct. The reservation is valid for both the booking office and the guest as soon as the registration fee or the full rent is paid.

WHEN SHOULD I PAY?

You must pay the price invoiced for your booking, plus or minus any changes in taxes or other unforeseen costs that have occurred since the price list was printed. Payment must be made by the dates shown on the invoice. In case of late booking, the rent must be paid before access.

WHAT HAPPENS IF I DON'T PAY ON TIME?

If you do not pay the registration fee on time, your order will be canceled. Please note that no payment reminder will be sent out. If You miss the payment of the final balance of the booking, this also counts as a cancellation on Your part, and You will have to pay the cancellation costs as stated in the Special Conditions.

WHAT IF I WANT TO CANCEL?

You can cancel by e-mail: info@funasskilodge.se or by telephone +46(0)705-82 75 40 and +46(0)684-212 45 or by letter.

You are responsible for ensuring that your information has been received.

Cancellations made to someone other than the person from whom your confirmation was issued do not count. In the event of cancellation, the rules set out in the Special Conditions apply. 

BUT WHAT IF SOMETHING HAPPENS TO ME?

You can protect yourself against the cost of cancellation by purchasing cancellation protection. This means that you can cancel up to 10 days before the agreed arrival date for a handling fee of SEK 495 plus the cost of the cancellation insurance. In the event of unforeseen circumstances, the following applies:

The above rules apply to cancellations in the following cases:

• Death, serious illness or accident involving yourself, your spouse, partner, family or fellow travelers.
• Call-up to the armed forces or civil defense.
• Serious event beyond your control and which could not have been foreseen at the time of booking. 
• The rules also apply to group or school trips.

You must be able to prove that you are unable to attend with a certificate from e.g. a doctor, authority or insurance company. The certificate must be received by us no later than one week after the cancellation date.

WHAT ARE MY RIGHTS?

If we do not provide the accommodation/apartment/room in the condition promised, or at the right time, and are unable to offer you another equivalent alternative, you have the right to terminate the contract and receive compensation less what you have already used.

AS LANDLORDS AND AGENTS, WE HAVE A DUTY OF CARE:

• You will receive a written confirmation of your booking.
• Purchased services match the description. We are not responsible for promises that
  suppliers, partners or their contact person may have done directly to you without our knowledge.
• You will be informed of any significant changes concerning your booking.
• You may use the accommodation/apartment/room from 16:00 on the agreed day of arrival until 11:00 on the day of departure, unless otherwise confirmed.

WHAT ARE MY OBLIGATIONS AS A TRAVELER?

You must take good care of the accommodation/apartment/room and comply with the applicable rules. You are personally responsible for any damage caused to the property and its furnishings by your negligence or that of a member of your party.

You may not use the accommodation/apartment/room for anything other than what was agreed upon when booking, and You may not allow more people to stay in the accommodation than
what you indicated when booking.

In case of self-catering without cleaning service, it is your responsibility to clean properly before departure. Missed or poor cleaning will be charged with a fee of 1 200 - 5 000 SEK.

Violations of smoking and pet bans are charged with a fee of SEK 2 000 - 5 000.

The minimum age for at least one person in the party is 18 years.

OTHER:

The accommodation/apartment/room is equipped for self-catering. Please note that the accommodation price does not include cleaning, bed linen, towels, cot / high chair unless otherwise agreed at the time of booking and indicated on the confirmation.

WHAT HAPPENS IF WE DON'T REACH AN AGREEMENT?

Complaints about the accommodation/apartment/room must be made to us as soon as possible, but no later than 17:00 the day after arrival. Errors that occur during your stay must be reported immediately, primarily to the cottage host via DAYTEL +46 (0)708 24 06 65 or us (Funäs Resort AB), so that they/we have a chance to correct the problem.

We also need the complaints in writing for our handling, these are sent to e-mail: bokning@funasskilodge.se. If we cannot reach an agreement, you can turn to the General Complaints Board. It consists of an impartial chairman and representatives of tour operators and consumers. The Board's address is: Box 523, 161 15 Vällingby.

SPECIAL CONDITIONS:

Registration fee of 25% is payable at the time of booking.

COST OF CANCELLATION INSURANCE:

495 SEK per booking

COSTS IN CASE OF CANCELLATION:

With cancellation protection:

This means that in some cases you can cancel up to 10 days before the agreed arrival date for a handling fee of SEK 495 and the cost of the cancellation insurance. You must be able to prove your impediment with certificates from e.g. doctors, authorities or insurance companies. Documentation must be received by Funäs Resort AB no later than one week after the cancellation date.

Without Cancellation Insurance:

If canceled less than 40 days before arrival, we will keep the registration fee (25% of the booking) From 40 days - to the day of arrival, no refund will be given.

CHANGE FEE & REBOOKING:

495 SEK per booking and occasion, provided that cancellation insurance is taken out at the time of booking. Changes can be made up to 40 days before arrival, subject to availability.

Transfer of accommodation can be made before the day of departure and notified to the booking office or us via bokning@funasskilodge.se. Rebooking cost is 495 SEK per object. Please note that changing the arrival or departure date counts as a rebooking.